Help center

Common questions

• Can I book a stay on bnbthis.com today?

  Not yet for live checkout. The marketplace is in preview: you can browse resorts, suite types, rates, and shortlist options. When booking opens, you’ll pay BNB Services securely on this site.

• What is Scout?

  Scout is our trip decision desk (Explore). It ranks resorts by party fit, open nights, suite choice, distance, and your care profile — so you can compare resorts before you open a suite.

• What’s the difference between a resort and a suite type?

  A resort (property) is the place. A suite type is the bookable layout at that resort (e.g. 2-bedroom). Open the resort first, then pick the suite that fits your trip.

• What’s the difference between Instant book and Request to book?

  When booking opens: Instant book goes straight to payment. Request-to-book waits for our team to confirm first. Right now checkout is not live yet.

• Who do I pay?

  BNB Services is the merchant of record. You pay our company — not a random individual. (Live checkout is coming soon.)

• Does the guest name need to match ID?

  Yes. At check-in, the guest name and home address on the reservation must match government ID at the resort — required for most properties we publish.

• Can I change dates after I book?

  When booking is live: unpaid trips can often be modified before check-in. Paid stays currently require cancel (with refund policy) and rebook. See Terms for policy details.

• How do I contact support?

  Email support@bnbthis.com or call (866) 423-5302 during Mon–Fri 9:00 AM – 6:00 PM CST. Mailing address: 2710 W Osage St. Pacific, MO 63069.